Refund Policy

Last updated: June 7, 2025

We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 7 days of your purchase and we'll issue a full refund — no questions asked.

1. Eligibility

You are eligible for a full refund if:

Your refund request is submitted within 7 days of the original purchase date.
You have not exceeded the fair-use limit of analyses during the refund period (more than 50 analyses used indicates non-trial usage).
Your account is in good standing and not in violation of our Terms of Service.

2. How to Request a Refund

To request a refund, email us at support@getrizzr.app with:

The email address associated with your Rizzr account.
Your order or transaction ID (found in your purchase confirmation email).
A brief reason for the refund (optional, but helps us improve).

We will process your request within 3 business days. Refunds are returned to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.

3. Subscriptions

Rizzr offers monthly and annual subscription plans:

Monthly plans: Eligible for a refund within 7 days of the initial charge. Subsequent monthly renewals are not eligible for refunds unless there was a billing error.
Annual plans: Eligible for a full refund within 7 days of purchase. After 7 days, we may offer a prorated refund at our discretion.

You may cancel your subscription at any time from your account settings. Cancellation stops future charges; access continues until the end of the current billing period.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

Requests submitted more than 7 days after the purchase date.
Accounts suspended or terminated due to violations of our Terms of Service.
Charges resulting from your failure to cancel a subscription before renewal.
Free trial conversions where a reminder was sent prior to the charge.

5. Billing Errors

If you believe you were charged incorrectly (duplicate charge, wrong amount, unauthorized charge), contact us immediately at support@getrizzr.app. Billing errors are handled separately from standard refund requests and are resolved as quickly as possible.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks can result in account suspension. If a chargeback is filed while a refund request is pending, we will consider the refund request withdrawn.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of Rizzr after changes constitutes acceptance of the revised policy.

8. Contact

For any questions about refunds or billing, reach out to us at support@getrizzr.app. We aim to respond within 1 business day.